Refund & Cancellation Policy

1. General payment policy

Shubhagam Innovations follows a structured payment process to ensure smooth project execution and timely delivery. Depending on the nature and complexity of the project, payments may be divided into:

• Initial advance payment
• Development milestone payments
• Final delivery payment
• Recurring subscription or maintenance payments (where applicable)

Project work begins only after confirmation of payment and approval of project requirements.

2. Advance payment policy

Advance payments are collected to initiate project planning, resource allocation, requirement analysis, design and development activities. Once project work has started, advance payments are generally non-refundable because they are allocated towards:

• Project planning
• Developer resources
• Design activities
• Technical analysis
• Development efforts
• Operational costs

3. Project cancellation by client

Clients may request project cancellation by contacting Shubhagam Innovations in writing.

Before project commencement

If cancellation is requested before any project activity begins, refund eligibility will be reviewed after deducting applicable administrative and processing charges.

After project commencement

Once development, designing, research or technical work has started:

• Advance payments will not be refundable.
• Charges will apply for completed work.
• Any remaining refundable amount, if applicable, will be evaluated based on project progress.

4. Cancellation by Shubhagam Innovations

Shubhagam Innovations reserves the right to suspend or terminate services in situations including:

• Non-payment or delayed payments
• Lack of required information from the client
• Violation of agreed terms
• Illegal or unethical project requirements
• Misuse of delivered services

In such cases, payments made for completed work will not be refundable.

5. Website development & software projects

For customised technology solutions including websites, mobile applications, software applications, CRM systems, ERP solutions, SaaS products and e-commerce platforms, refund decisions depend on:

• Project completion percentage
• Development hours invested
• Resources allocated
• Third-party costs
• Deliverables already provided

Completed work cannot be reversed or refunded after delivery approval.

6. Digital marketing services

For digital marketing services such as SEO, Google Ads management, social media marketing, online advertising and content marketing, payments are generally non-refundable after campaign planning, strategy development, content creation or campaign execution has started.

Digital marketing performance depends on various external factors, including market competition, industry demand, customer behaviour, advertising platforms and budget allocation. Therefore, specific rankings, sales numbers or business results cannot be guaranteed.

7. Subscription-based services

For recurring services including SaaS subscriptions, hosting services, maintenance plans and technical support packages, clients must cancel before the next billing cycle to avoid future charges. Payments already processed for the active billing period are generally non-refundable.

8. Third-party expenses

Payments made towards third-party services are not refundable, including:

• Domain registration
• Hosting services
• Premium software licenses
• API services
• Cloud services
• External tools
• Advertising budgets

These services are controlled by third-party providers and follow their own refund policies.

9. Refund processing

If a refund is approved:

• The refund will be processed after verification.
• Refund processing time may vary depending on payment methods and banking partners.
• Applicable deductions may be applied.

Refunds will be made through the original payment method whenever possible.

10. Delivery delays

Project timelines depend on client approvals, availability of required information, scope changes, technical requirements and third-party dependencies. Delays caused due to client-side factors do not qualify for refunds.

11. Scope changes

Any additional requirements beyond the agreed project scope may require additional charges, revised timelines and updated project agreements. Scope changes after project approval cannot be considered as grounds for cancellation or refund.

12. Client responsibility

Clients are responsible for:

• Providing accurate project information
• Reviewing deliverables on time
• Providing necessary approvals
• Maintaining account credentials securely
• Communicating requirements clearly

Failure to fulfil responsibilities may impact project progress and refund eligibility.

13. Dispute resolution

In case of any concern regarding payments, services or project delivery, clients are encouraged to contact our support team first for resolution. We aim to resolve concerns through transparent communication and mutual understanding.

14. Policy updates

Shubhagam Innovations may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with the revised effective date.

15. Contact us

For questions regarding refunds, cancellations or payments, please contact us.